Start with the surface
Marks that look similar can have different causes. Describe the affected panels, the appearance you are concerned about and any previous repair or coating you know about. A polishing enquiry begins a discussion of the finish; it is not a promise that every visible mark can be removed.
Questions worth asking
- What is the condition of the finish on the affected area?
- Has the panel been repaired, repainted or coated?
- What result is being proposed and what limitations need explaining?
A defined result
Confirm the proposed work, the included areas and the expected appearance with the person assessing the vehicle. Cleaning, polishing and repainting are different forms of work. Choose the scope based on the condition and an actual assessment rather than a general image or headline.